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    Because Knowledge Preceeds Transformation

Jan 4

ORGANISATIONAL RESILIENCE AS A TOOL FOR BUSINESS EXPANSION

Organisational resilience is traditionally used as a tool to reduce the impact of unexpected events on an organisation.  However, a well-prepared and resilient organisation can leverage its resilience to increase its business when other companies in the same field fail.

Heathrow airport suffered disruption recently from the impact of snow and ice conditions.  This is not a new phenomenon.  In December 2010 for instance, the airport cancelled hundreds of flights over a 5 day period, possibly as a result of cutting its budget for snow and ice preparation from £1.5M in 2009...

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Dec 13

Artificial Intelligence - Friend of Foe?

If you listen to the narrative that is taking place today relating to artificial intelligence, you would believe that this is a new phenomenon.  It isn’t.  My father was for many years a project manager for International Computers Ltd (ICL) and can recount stories about computing intelligence (or a very primitive version of it) whilst becoming very animated at its beginnings.  Today, ‘F-Secure’ states that artificial intelligence and machine learning are being applied more broadly across different industries and applications than ever before, and cyber security is no...

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Nov 2

THE ART OF TALENT MANAGEMENT - Get It In Perspective.

 

                  “Art is in the eye of the beholder, and everyone will have their own interpretation.” E.A. BucchianeriBrushstrokes of a Gadfly

The market value and esoteric value of Art are co-dependent factors.  Both values can fluctuate due to market conditions, cultural trends, the political leanings of the artist, geography, cultural norms, economic trends, personality of the artist, their mental health, their social media standing and even their death.  In other words, there are numerous factors that value or de-value Art.  Due to its inherent esoteric and...

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Oct 25

5 Reasons You Won’t Succeed Today (Personal Resilience & Fortitude)

“Success is not final, failure is not fatal: it is the courage to continue that counts.” - Winston Churchill

One of the challenges of living in a fast paced and ever changing world is that we are feverishly and forever trying to keep up so we don't get left behind and become obsolete.  It is such a challenge today to be mentally fit and resilient that for many of us we find that it is too late and that we are destined for obscurity – giving up seems to be the only option.  Like being left alone in a room and someone has turned the lights out and no one knows you are...

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Oct 23

The Myth of British Customer Service

“The concepts of comfort and customer service in this country [UK] are, well, just concepts – not practice.” - John A Cherrington, Walking to Camelot

There is a myth that the British do not do customer service.  For instance, in an attempt to woo customers, a UK car rental company had adopted the slogan:  “UK car hire with US customer service”.  Is this a fair assessment or have British companies moved with the times and developed better customer service?

My personal experience has been that there is a mix of good and bad.  Some companies have good customer care...

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