“The concepts of comfort and customer service in this country [UK] are, well, just concepts – not practice.” - John A Cherrington, Walking to Camelot
There is a myth that the British do not do customer service. For instance, in an attempt to woo customers, a UK car rental company had adopted the slogan: “UK car hire with US customer service”. Is this a fair assessment or have British companies moved with the times and developed better customer service?
My personal experience has been that there is a mix of good and bad. Some companies have good customer care...