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    Because Knowledge Preceeds Transformation

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    Latest Blog & News

    Because Knowledge Preceeds Transformation

Apr 4

TRAPPED IN DEMOCRACY

 

Politics plays a pivotal and pervasive role in the lives of people in the UK and always has.  It pervades every aspect of life and is literally part of an individual’s psyche both consciously and sub-consciously.  What this means is that the precariousness of politics, such as that driven by Brexit, creates a "symbiotic psychology". As citizens, we too feel the heightened angst, tension, fear, anger, frustration, resentment, stress, disappointment, betrayal and such just as the politicians who are directly in the midst of this “crisis” irrespective of which side of...

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Jan 4

ORGANISATIONAL RESILIENCE AS A TOOL FOR BUSINESS EXPANSION

Organisational resilience is traditionally used as a tool to reduce the impact of unexpected events on an organisation.  However, a well-prepared and resilient organisation can leverage its resilience to increase its business when other companies in the same field fail.

Heathrow airport suffered disruption recently from the impact of snow and ice conditions.  This is not a new phenomenon.  In December 2010 for instance, the airport cancelled hundreds of flights over a 5 day period, possibly as a result of cutting its budget for snow and ice preparation from £1.5M in 2009...

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Oct 23

The Myth of British Customer Service

“The concepts of comfort and customer service in this country [UK] are, well, just concepts – not practice.” - John A Cherrington, Walking to Camelot

There is a myth that the British do not do customer service.  For instance, in an attempt to woo customers, a UK car rental company had adopted the slogan:  “UK car hire with US customer service”.  Is this a fair assessment or have British companies moved with the times and developed better customer service?

My personal experience has been that there is a mix of good and bad.  Some companies have good customer care...

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Mar 10

Mind The Gap


Substantive knowledge leaving organizations as boomers retire and the younger generation move from company to company is an endemic crisis that is acknowledged by upper management across industries but there is no clear way to resolve the issue for many organizations.

Knowledge is power.  Organizations both small and large, knowledge silos are formed, intentionally or unintentionally, by policies and procedures limiting the access to information, lack of cross-training and backup, insufficient succession planning, and/or by employees who choose not to share what they know....

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