Act Systemically: Measure the Value of Culture Change in Business Performance Outcomes.
Business Performance = Financial Metrics + Operational Metrics + Leadership Metrics + Customer Metrics + Employee Metrics.
There is a tendency to think of culture change solely in Employee Metric terms. There is much more to an organisation then just employees.
Culture change is complex and messy as everything is connected and finely balanced – both the visible and the invisible as well as the organic and the inorganic.
Map out the whole picture (from a systemic perspective), from start to finish, before you launch any culture change project. It will save you time, money and resources, in the long run.